+971 4 320-6053

Welcome to Synergix International!

Returns Policy 



REFUND/CANCELLATION POLICY:

We really hope that you're happy with your purchase! If you have changed your mind, and wish to return anything that you have bought from Synergix International, we'll be happy to refund a product provided that it is in fully re-saleable condition.

Return Policy

Products sold on the Synergix International site are subjected to a return policy that is within 15 (fifteen) calendar days of the date of delivery as long as products are in the original packaging, and original condition when purchased and received except in cases a product is counterfeit or defective and/ or materially different from the one ordered by a purchaser. If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct minimum of 20% or higher at Synergix discretion from the refund amount.
Customer is responsible for the cost of shipment of the merchandise to be returned.


Warranty Policy

  • We offer a Standard Warranty that covers most items for up to 1 Year. However specific periods may apply for certain types of items, while certain items are not covered. All the warranty is as per the Manufacturers Standard terms & conditions.
  • Warranty stickers/labels on the products should not be removed or damaged. All warranties are void if found to be damaged, scratched, modified or altered in anyway.
  • Replacement of defective product will only be sent upon receipt of the defective product back to Synergix International.
  • If a replacement of the defective product is not available or if cannot be repaired, full refund of the defective product will be issued.
  • Customer is responsible for the cost of shipment of any defective product back to us however we may offer free product or voucher to cover some of the shipment cost.
  • Products returned under warranty as defective will be tested and inspected.
  • Customer is responsible for proper packaging return items. All warranties will be void on items that are returned inadequately packaged or damaged.
  • The items which are determined to have become damaged by the customer will be void of warranty and the customer will be responsible for shipping costs to ship the product back if desired.


Cancellation Policy

Cancellation by Synergix International

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. Synergix International has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Synergix International and accept Synergix International's decision regarding the cancellation.